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Uploading your policy documents

How to upload and have your customers accept your policy documents when they make a booking

Your policy documents are important part of the customer experience and help you avoid disagreements when everything don't go as planned. You can add the following policies to your Rentle store:

  • Term of service
  • Privacy policy
  • Cancellation policy

After you add your policies, they will be visible at checkout across all sales channels and attached to a booking confirmation email.

Add your policy documents

  1.  From your Rentle admin, go to Account > General.
  2. Scroll to the Legal section.
  3. Upload your Term of Service and Privacy policy documents in .pdf format.
  4. Save changes.

Note: It is on the merchant's responsibility to ensure their policy documents are in line with their local legislation and are legally binding.

Define your cancellation policy

Since your offering might vary per store, the cancellation policy is defined on a store level.

  1.  From your Rentle admin, go to Products > General settings.
  2. In the Cancellation policy section, click Add term.
  3. Define how many hours before the booking start customers can cancel.
  4. Add a refund rate.
  5. Save changes.

Suppose you refund the full price if cancellation happens at least three days (72 hours) before a booking start; you refund the half-price if cancellation occurs 24-72 hours before a booking, and you don't refund if cancellation occurs less than one day before a booking.
In this case, your settings will be: