Transactional messages overview

How and when are transactional emails & sms sent to my customers

Transactional emails & SMS provide your customers with useful information at various points along their customer journey with your business. This article provides an overview of all transactional messages sent via Rentle and examples of the messages.

Overview of all transactional emails & sms

	channel	triggers	Attachments	Additional details	Example
Order confirmation (email)	online, admin	Customer confirms order online Merchant confirms order via Admin App	Terms & conditions pdf, receipt if paid online	Can also be manually resent from the order view	view
Order confirmation (email)	check-in app	Order is marked as started	Terms & conditions pdf		view
Booking link to confirm order (email and sms)	admin	Merchant creates order via Admin App		Sent when using the booking link feature	view
Order extension link (email and sms)	-	Order is marked as started		Sent only if automatic booking extensions enabled	view
Booking extension confirmed (email)	-	Customer extended the order		Includes a link to manage the order	view
Deposit reserved (email)	-	After deposit is succesfully reserved		Sent only if automatic security deposits enabled	view
Deposit reservation failed (email)	-	If the deposit reservation fails		Sent only if automatic security deposits enabled	view
Deposit captured (email)	-	After merchant charges deposit	Receipt	Sent only if automatic security deposits enabled	view
Subscription has started (email)	-	Subscription order is started		Includes a link to manage the subscription	view
Subscription payment charged (email)	-	Subscription payment was charged		Includes a link to manage the subscription	view
Subscription payment failed (email)	-	Subscription payment failed		Includes a link to manage the subscription	view