Transactional messages overview

How and when are transactional emails & sms sent to my customers

Transactional emails & SMS provide your customers with useful information at various points along their customer journey with your business. This article provides an overview of all transactional messages sent via Twice and examples of the messages.

Overview of all transactional emails & sms

	Channel	Triggers	Attachments	Additional details	Example
Order confirmation (email)	online, admin	Customer confirms order online Merchant confirms order via Admin App	Terms & conditions pdf, receipt if paid online	Can also be manually resent from the order view	view
Order confirmation (email)	check-in app	Booking is marked as started	Terms & conditions pdf		view
Link to confirm order (email or sms)	admin	Merchant confirms order		Sent when using the booking link feature	view
Order extension link (email and sms)	-	Booking is marked as started		Sent only if automatic booking extensions enabled	view
Deposit reserved (email)	-	After deposit is succesfully reserved		Sent only if automatic security deposits enabled	view
Deposit reservation failed (email)	-	If the deposit reservation fails		Sent only if automatic security deposits enabled	view
Deposit captured (email)	-	After merchant charges deposit	Receipt	Sent only if automatic security deposits enabled	view