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Transactional emails & sms

How and when are transactional emails & sms sent to my customers

Transactional emails & sms provide your customers with useful information at various points along their customer journey with your business. This guide will give you an overview of all transactional emails that are sent via Rentle and examples of the messages. 

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Overview of all transactional emails & sms

Examples of transactional emails & sms

 

Overview of all transactional emails & sms

 

  channel triggers Attachments Additional details Example
Order confirmation (email)

online, admin

 

Customer confirms order online

Merchant confirms order via Admin App
Terms & conditions pdf, receipt if paid online Can also be manually resent from the order view view
Order confirmation (email) check-in app Booking is marked as started Terms & conditions pdf   view
Link to confirm order (email or sms) admin Merchant confirms order   Sent when using the booking link feature view

 Order extension link (email and sms)

- Booking is marked as started   Sent only if automatic booking extensions enabled view

Deposit reserved (email)

- After deposit is succesfully reserved   Sent only if automatic security deposits enabled view

Deposit reservation failed (email)

- If the deposit reservation fails   Sent only if automatic security deposits enabled view

Deposit captured (email)

- After merchant charges deposit Receipt Sent only if automatic security deposits enabled view



Examples of transactional emails & sms



Order confirmation - online store, admin app

Screenshot 2022-03-09 at 10.54.21



Order confirmation - check-in app

Screenshot 2022-03-09 at 10.51.59

 

Link to confirm order

 

Screenshot 2022-03-09 at 10.52.28

 

Order extension link

Screenshot 2022-03-09 at 11.17.23

 

Deposit reserved


Screenshot 2022-03-09 at 13.05.05

Deposit reservation failed

Screenshot 2022-03-09 at 13.06.55

Deposit captured

Screenshot 2022-03-09 at 13.05.49