FAQ Rentle Payments

Frequently asked questions and common pitfalls when creating a Rentle Payments Account

Avoid account suspension

As payment industry regulations require, payment account holders must pass within a deadline verification checks to process and pay out funds.
If we don’t receive all required information within 30 days after request, your account holder status will be changed to Inactive and the payouts will be temporarily stopped. You can still update your account data to proceed with the verification.
42 days after the account holder status was set to Inactive, the account holder status will be Suspended. Upon suspension, your available balance will be refunded and updating account holder information is no longer possible.

Setup as a German GbR

When operating a Gesellschaft mit beschränkter Haftung you may not have a Handelsregisternummer to enter in the business details-section. Here is how to successfully create a Rentle Payments account:

Open section 1. Business Details
Enter your personal name as legal business name
Add your company's name in the field doing business as
Provide your Steueridentifikationsnummer (Steuer-IDNr) in the field Handelsregisternummer
Upload a document issued by an official institution within the last 12 months, containing your name and Steuer-IDNr. It is recommended to use the most recent tax declaration.

Setup as a UK sole trader

Setting up a Rentle Payments account as a sole trader in the UK may seem a bit unclear at first. Here is a step-by-step instruction to guide you through the process:

Open section 1. Business Details
Enter your personal name as legal business name
If applicable, add your company's name in the field doing business as
Enter your Unique Tax Reference (UTR) number in the company registration number field. The UTR number is a unique identifier assigned by HM Revenue and Customs (HMRC) to individual taxpayers in the UK. You can enter up to 8 digits of your UTR number, which is sufficient for this field.
Upload a document issued by the HMRC or a RIS/TPP (Recognized Intermediary Service / Third Party Provider), with your UTR number clearly visible. It is recommended to use the most recent Self-Assessment Tax Return.

Why are my payouts blocked?

In your Rentle Account > Payments you may notice that your payouts are blocked, meaning that the funds are not being transferred to your bank account. Please note that your money is at this point still safely held within your Rentle Payments account. Take the following steps within 30 days to resolve the issue.

Click Complete Setup.
This will direct you to the verification page where you can review and fill in any missing information.
Complete the required fields as prompted, ensuring that all necessary details are provided accurately.
Once you have entered all the required information, your account verification process will start again.
Once the verification process is successful, the Payouts Status will switch to "Allowed," and your payout cycles will resume as usual.

If you need any assistance please contact us via support@rentle.io

Why is my account marked inactive?

An inactive account status occurs when the verification process remains incomplete for an extended period. While an incomplete verification process is a common cause, there may be other factors contributing to the inactive status. To ensure security, the account is marked as inactive. Here is how to activate your Rentle Payments account:

Contact us at support@rentle.io to report your inactive account status. Share with is any relevant details or factors that may have contributed to the inactive status.
Our support team will review your case and provide personalized instructions to reactivate your account based on your specific circumstances.

Urgency for Resolution:

Resolving the inactive account status promptly is essential to ensure uninterrupted payment processes. Delaying the resolution may result in potential disruptions or refunding of payments from your account to your customers. By contacting our support team as soon as possible, you can mitigate any potential issues and restore normal operations swiftly.