Editing active orders

How to change the duration of a booking and make edits to an active order

Sometimes you might face a situation where a customer would like to end or extend their booking in the middle of it.

Whatever the case is, sometimes as a rental shop employee you must be able to edit the duration or contents of a booking on the go.

You can edit the duration and return time of active rentals on the Orders page by opening the order you want to edit. All the active orders are located under the 'Active' tab.

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Option 1 - Changing the duration and updating the price

If a customer calls you and lets you know that she would like to continue the rental period by one day, the best solution is to edit the duration. On the left side of the screen, next to the customer's name, you see the three dots. You can edit the period by clicking the three dots.

You can update the duration and pricing by using the drop-down menu with the same name. After the changes, click save.

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Option 2 - Editing the end time without updating the price

Editing only the return time without updating the price might become relevant if a customer is delayed from the return for acceptable reasons and lets you know that in advance.

Editing only the return time without updating the price can be done using the Select end date menu. A calendar pop-up will appear, allowing you to select a new end date and time for the order.

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Note: Extending the order's duration must be made for every individual separately.

See our other article to learn how to add and remove products from an active order.