Connect a Custom Domain

Connect your own domain or subdomain to Rentle

Adding your own domain to your Rentle store helps you build trust and show your brand in your online store. By default, your website is accessible via a rentle.store/[mystorename] URL. By adding a custom domain, you can make your online store accessible in a domain that you own, such as www.mystorename.com. We provide a free SSL certificate to all the domains connected to Rentle to ensure a secure connection to your online store.

Included in Rentle Basic, Grow & Advanced

To add a custom domain to your Rentle account, make sure you have either a Rentle Basic, Grow or Advanced plan: Rentle pricing plans

Note: You cannot buy a domain from Rentle. But you can connect a domain that you already own. You can use any known service, such as Godaddy or Google Domains to buy a domain. After buying a domain, you can connect it to your Rentle store by following the instructions in this article.

On this page:

Connect your domain to Rentle

Verify your domain

After a domain has been verified

Most common errors and pitfalls

 

Connect your domain to Rentle

Connecting your domain to Rentle is simple, and can be done by following these steps:

1.  Navigate to Main navigation > Account > Domains
2. On the Domains tab, click Connect existing domain. Rentle will open a modal.
3.  Add the domain name that you want to connect to the “Connect existing domain” modal, and click Next.

Screenshot 2022-03-09 at 14.58.34

Can I add a subdomain or the main domain?

You can choose to add either the main domain (such as mystore.com) or a subdomain (such as booknow.mystore.com). Both domain types are supported.

Should I add my main domain with or without www?

If you connect your main domain, it does not matter if you add it with or without the www prefix. By default, Rentle will connect the www domain and redirect traffic from the non-www domain, so your domain will automatically work with or without the www prefix. When connecting a subdomain, it is recommended to add it without a www prefix.

 

Verify your domain

After adding your domain name and clicking “Next”, you will see a Verify Domain view with a list of the needed DNS records to update in your domain’s DNS settings. Before the domain can be used, we will need to verify that you own the domain, and point the domain to your Rentle store. Rentle cannot do this automatically, so you as the domain owner need to do the needed changes to the domain’s DNS records in your domain provider’s settings. The following sections will guide you through adding these records to your domain provider’s settings, depending on the type of domain you are connecting.

Tip: Every domain provider has its own way of updating DNS record settings, and you should find the instructions in your domain provider’s documentation. To help you, we created a listing of some widely used domain providers and links to their DNS settings documentation.

Note: Always use the actual DNS records shown in your Verify Domain view. The records in this article might not be up-to-date.

Verifying a subdomain

  1. On your domain provider’s website, log in to your account.

  2. Find the DNS settings or domain management area.

  3. Add (or update) the CNAME record of the subdomain that you want to use and point it to rentle.domain. The exact value is shown in the “Verify domain” screen.

    As an example, if a store would be adding a booknow.mystore.com domain to their Rentle store, they would need to add the following DNS record to their domain settings.

    Record Type Name/Host/KEY VALUE
    CNAME booknow rentle.domains

Note: You don’t need to change the TTL number in your DNS settings, but can use the default value.

Verifying the main domain

When connecting the main domain, you can select between Basic and Advanced Setup. This guide covers the Basic Setup.

Advanced Setup is intended for users that need to ensure that their main domain's redirection from non-www to www works also when the non-www domain is being accessed directly using HTTPS. For Advanced Setup, follow the instructions in Rentle's Verify Domain view. You can also read more about setting up the root domain HTTPS redirection.


Basic Setup:

To verify and connect your main domain, you will need to:

  1. On your domain provider’s website, log in to your account.
  2. Find the DNS settings or domain management area.
  3. Delete all your A records with @ key. Delete all existing AAA records with @ key.
  4. Add (or update) the 2 records (order does not matter):

    Record Type Name/Host/KEY VALUE
    CNAME www rentle.domains
    A @ 34.110.208.101

Note: You don’t need to change the TTL number in your DNS settings but can use the default value.

 

Completing verification

Once you have updated the DNS records for your domain, click “Verify” in the Verify Domain modal. Rentle will try to verify the added DNS records, and make sure they are correct. If the verification is successful, the domain will be added to the list of your domains, and we will finalize the verification and automatically secure the domain with an SSL certificate.

Domain verification failed, what should I do?

The domain verification can fail for a few reasons. In case of verification failure, we will display an error message that should guide you to fix the issues. You can also read our Most common domain verification errors and pitfalls guide for help.

 

Updating the DNS records can take some time, especially if there are existing DNS records that you need to replace. Even if the changes have been made in the DNS settings, it might take from minutes to days for the details to get updated (depending on your DNS settings). If you did update the records but are still seeing errors, you can also click the “Verify later” action to verify the domain later. 

 

After a domain has been verified

After your domain verification passes, your domain will be visible in your domains list. The domain might still be in the “Verifying” state. Finalizing the domain verification might take up to a few hours, but there are no actions needed to be done on your side anymore. What is done in this step are:

  • Your domain goes through another verification to make sure that we can establish a safe connection
  • We provide you with an SSL certificate, this is represented by the padlock you can see next to the domain name. This guarantees that the communication between your customers and our service is secured.

 

Most common errors and pitfalls

With the increasing set of domain registrars, sometimes even experienced people have a hard time trying to understand why verification is unsuccessful. Here are a few more hints in case you cannot verify your domain.

 

The same error keeps coming up even though I already updated my DNS records

Once you update the records on your provider, it can take a few hours until the whole Internet gets to know your new instructions, including our servers, wait one or two hours and then try validating again.

 

I'm getting an A record error

Verify if the following:

  • You don't have any old A or AAAA records;
  • You waited 2 hours after updating the records before verifying;
  • You should have one A record with @ key and value 34.110.208.101;

I'm getting a CNAME record error

Verify if the following:

  • You have only one CNAME record with a name and no A records under that name;
    For example, if you want to register shop.myshop.com you have only one shop pointing to rentle.domains and you don't have any A records with a key shop.
  • You waited 2 hours after updating the records before verifying;
  • The CNAME record value is rentle.domains;
  • You did not add the full domain but only the subdomain. For example:
    • You want to add a rent.myshop.com subdomain. Make sure that the value of your record is rent and not rent.myshop.com.
    • Or if you want to add a new.rent.myshop.com subdomain. Make sure that the value of your record is new.rent and not new.rent.myshop.com

 

My Provider does not have such a thing as CNAME or A records.

It may happen that your domain provider offers only NS records. In this case, you would need to transfer your domain to another service to be managed. Some services where domains could be transferred are, for example, Cloudflare or Google Domains.

 

I can't edit A records

This is likely because you added a redirecting rule using your provider.

  • Check the redirecting options. They are typically below the DNS records table;
  • Remove the redirecting options;
  • Wait a few minutes, the A records should be unlocked.

If the problem persists or you don't have redirecting rules, contact your DNS provider.