Defining the information asked from customers

How to ask for relevant information from customers before the booking

Sometimes you need to collect prior information from your customers to be able to prepare equipment for their booking. For example, when renting bicycles, knowing the height of the customer is relevant so you can adjust the saddle height in advance.

In Rentle, you can customize the information asked from your customers based on the product. To define the question, go to Products > [Choose the product] > Settings and scroll down to the section Customer information. Toggle on the relevant information that you need and click Save.

Respect your customers' privacy and only ask for personal information that you really need!

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You can also add a custom field to the checkout form in the online store. Furthermore, if you want to collect delivery addresses from your customers in the online checkout, you have to set up deliveries.