Allowing automatic booking extensions

How to let your customers extend their booking duration

It is pretty common that people book equipment for a bit too short a duration and find out during the booking that they need the equipment for a few more hours.

Rentle's booking extension feature is an easy way for your customers to extend the rental duration if there are no conflicting bookings. When your customers can self-serve themselves, you can focus on other tasks. Rentle checks stock availability for upcoming bookings before allowing the extension and handles the payment automatically when the extension is confirmed.

Note: To allow your customers to extend their bookings, you have to set up online payments.

Enable extension for products

You can enable an extension for a product when defining pricing for it

  1. In your Rentle Admin, go to Products > Select the product you want to enable extensions for > Pricing tab.
  2. Scroll down to the Extensions card.
  3. Toggle on Enable extensions for this product.
  4. Define a price per hour and/or per day (24h).

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How the extensions work

When your customers book products that have extensions enabled, they will receive both a text message and an email with an extension link.

The customer can see the current booking details via the link: booking start and end time and locations. If the product is available, customers can also extend their booking by selecting an extra hour or day and paying for the extra duration.

Once the booking has been extended, Rentle will show the updated duration and the total price in Rentle Admin Bookings > Active > Single booking.

Learn also how to stay notified about new booking extensions.